Connect with Us

Contact FamilyPrize Productions

Questions about our books, games, partnerships, support, or general business inquiries? We’d be happy to hear from you.

Get in Touch

We're Here to Help

Send a message or choose the email that fits your question. Please do not include children’s personal information, passwords, verification codes, or payment-card details.

We use your details to respond. Read our Privacy & Website Terms.

books@familyprizeproductions.com
games@familyprizeproductions.com
partnerships@familyprizeproductions.com
support@familyprizeproductions.com

Lost or replaced phone?

Keep device backups enabled. Dibba Dots progress is saved on your device. An available device backup may help recover that save; a purchase record alone cannot recreate your exact level or remaining gems.

Restore eligible purchases

Use the same Apple or Google purchasing account, connect to the internet, then use Restore Purchases in Dibba Dots. Eligible purchases and an active membership can be checked. Spent gems and energy are not refilled by Restore. Purchases do not automatically transfer between Apple and Google.

Need a purchase reviewed?

Contact support with your device type, app version, purchased item, order reference, and a short description. We may need further information to verify the purchase and claimant before reviewing a recovery or adjustment. Recovery depends on the available backup and verified purchase records; exact progress and balances cannot be guaranteed.